Shampoo Assistant

Houstonian Hotel - Houston, TX

Full-time

Houston, TX

About the position

The Shampoo Assistant at Trellis Spa is responsible for providing exceptional shampoo services to guests while ensuring a welcoming and professional environment. This role focuses on guest satisfaction, adherence to spa standards, and maintaining a clean and organized workspace. The assistant will work closely with hairdressers and other staff to promote spa services and maintain high levels of hygiene and professionalism.

Responsibilities

• Welcome guests and assist them with their needs.
• Perform hair shampoo services as trained by Trellis Spa.
• Maintain a commitment to guest satisfaction and spa standards.
• Adhere to Texas Cosmetology laws and spa policies.
• Maintain a cooperative attitude with management and fellow associates.
• Report to work on time in a clean and pressed uniform.
• Maintain a neutral scent and apply light makeup before shifts.
• Uphold professional relationships with clients and avoid discussing internal matters.
• Report safety hazards and unsafe practices to management.
• Perform shampoo techniques and verbal communication with clients.
• Maintain sanitation and sterilization standards as directed by law and spa policies.
• Promote spa treatments, services, and retail products to guests.
• Keep work area neat, clean, and stocked with supplies.
• Attend training sessions and maintain current certifications/licenses.
• Assist other departments as necessary and attend staff meetings.
• Clock in and out for every shift and report maintenance problems.

Requirements

• Fluent in English.
• Certified and licensed shampoo technician in Texas.
• Prior experience in a spa or customer-oriented atmosphere, preferably in hospitality.
• Ability to deal with people professionally under pressure.
• Flexibility in work scheduling.
• Ability to perform some strenuous physical labor, such as lifting boxes and laundry.

Nice-to-haves

• Previous spa experience is ideal.
• Experience in a hospitality field.