Houstonian Hotel - Houston, TX

posted 6 days ago

Full-time
Houston, TX

About the position

The Shampoo Assistant at Trellis Spa is responsible for providing exceptional shampoo services to guests while ensuring a welcoming and professional environment. This role focuses on guest satisfaction, adherence to spa standards, and maintaining a clean and organized workspace. The assistant will work closely with hairdressers and other staff to promote spa services and maintain high levels of hygiene and professionalism.

Responsibilities

  • Welcome guests and assist them with their needs.
  • Perform hair shampoo services as trained by Trellis Spa.
  • Maintain a commitment to guest satisfaction and spa standards.
  • Adhere to Texas Cosmetology laws and spa policies.
  • Maintain a cooperative attitude with management and fellow associates.
  • Report to work on time in a clean and pressed uniform.
  • Maintain a neutral scent and apply light makeup before shifts.
  • Uphold professional relationships with clients and avoid discussing internal matters.
  • Report safety hazards and unsafe practices to management.
  • Perform shampoo techniques and verbal communication with clients.
  • Maintain sanitation and sterilization standards as directed by law and spa policies.
  • Promote spa treatments, services, and retail products to guests.
  • Keep work area neat, clean, and stocked with supplies.
  • Attend training sessions and maintain current certifications/licenses.
  • Assist other departments as necessary and attend staff meetings.
  • Clock in and out for every shift and report maintenance problems.

Requirements

  • Fluent in English.
  • Certified and licensed shampoo technician in Texas.
  • Prior experience in a spa or customer-oriented atmosphere, preferably in hospitality.
  • Ability to deal with people professionally under pressure.
  • Flexibility in work scheduling.
  • Ability to perform some strenuous physical labor, such as lifting boxes and laundry.

Nice-to-haves

  • Previous spa experience is ideal.
  • Experience in a hospitality field.
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