Shared Services Trainer/Lead

Cintas - Chelmsford, MA

Full-time - Entry Level

Chelmsford, MA

10,001+ employees

Apparel Manufacturing

About the position

Cintas is seeking a Shared Services Trainer/Lead to support internal partners and external customers through various training activities. This role focuses on ensuring consistency in training new partners, driving team goals, and supporting departmental KPIs. The position also involves covering for supervisors when they are out of the office and conducting quality audits to ensure adherence to procedures and policies. The trainer will be a subject matter expert in one of the Shared Services functional areas such as Accounts Receivable or Customer Experience.

Responsibilities

• Train new partners for consistency in processes and procedures.
• Drive team goals and departmental KPIs.
• Provide coverage when the Supervisor is out of the office.
• Conduct quality audits to ensure compliance with procedures and policies.
• Identify partner growth opportunities and internal communication needs.
• Suggest process improvements within the functional area.
• Act as a subject matter expert in a specific Shared Services functional area.

Requirements

• 1+ years' relevant business experience.
• High School Diploma/GED; Bachelor's Degree preferred.

Nice-to-haves

• Experience with heavy inbound and outbound calls and transferring calls.
• 3+ years' business-to-business account support.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and intranet/internet.
• Experience with proofreading and editing documents.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Employee health care premiums that are 30% lower than the national average.
• Competitive Pay.
• 401(k)/Profit Sharing/Employee Stock Ownership Program.
• Disability and Life Insurance Packages.
• Paid Time Off and Holidays.
• Career Advancement Opportunities.