Shelter Case Manager

$52,000 - $62,400/Yr

Health Equity International - Lexington, MA

Full-time - Mid Level

Lexington, MA

About the position

As a full-time Shelter Case Manager at Health Equity International (HEI), you will provide intensive case management services to clients and their families residing in emergency shelters. The role focuses on conducting needs assessments and developing Individual Self-Sufficiency Plans to enhance clients' self-sufficiency and facilitate their transition to stable housing. This position requires collaboration with various social service providers and adherence to program regulations.

Responsibilities

• Provide intensive case management assessment to individuals facing housing crisis who seek services at the shelter.
• Complete all required paperwork and gather necessary documentation for accurate emergency housing and service needs assessment.
• Ensure compliance with contracts, company policy & procedure, and other governing documents.
• Serve as organizational liaison to other social service providers and municipal officials.
• Document initial service needs for each client focusing on health, housing, substance abuse, mental health, employment, legal, benefits, and domestic violence.
• Provide initial program orientation to clients to assist them in transitioning to enhanced self-sufficiency and independent housing.
• Uphold confidentiality, set limits, and monitor adherence to program rules and regulations.
• Maintain accurate and timely case notes and updated service plans.
• Assist individuals in arranging appointments and transportation, providing transportation as needed.
• Participate in weekly housing meetings and present client cases for permanent housing opportunities.
• Engage clients by understanding and addressing their needs, whether within or outside the scope of work.
• Attend and participate in engagement team meetings and communicate effectively with clients and staff.
• Ensure compliance with program/department, agency, and funder requirements.

Requirements

• Bachelor's Degree or a minimum of three years' experience in Human Services or related field (preferred/not required).
• Haitian Creole and/or Spanish language proficiency (preferred/not required).
• Sensitivity to low-income individuals of diverse backgrounds.
• Assessment, advocacy, and case management skills.
• Reliable transportation and valid Massachusetts driver's license.
• Excellent communication and interpersonal skills.
• Ability to work effectively with individuals from diverse backgrounds and cultures.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a multidisciplinary team.
• Proficiency in Microsoft Office Suite and case management software.

Nice-to-haves

• Experience in case management or social services.
• Knowledge of local resources and services available to clients.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• 401(k) matching
• Paid time off