Shelter Support Staff

$36,400 - $36,400/Yr

Catholic Charities USA - New Bedford, MA

Full-time

New Bedford, MA

101-250 employees

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Shelter Support Staff position at Catholic Charities involves providing essential support to individuals in need of shelter. This role is crucial for ensuring the safety and well-being of guests at the shelter, while also performing various administrative tasks. The position offers a structured schedule and the opportunity to make a meaningful impact in the community.

Responsibilities

• Monitoring shelter safety and well-being of the guests while on shift
• Performing administrative tasks such as answering phone calls and greeting guests
• Responding to emergency situations quickly and appropriately
• Maintaining professional boundaries and confidentiality
• Ensuring the rules of the facility are being followed
• Completing guest intakes on any new guests entering the shelter during shift coverage
• Assessing any crisis and determining guest needs
• Offering guests appropriate information and responding to their questions
• Providing guests with personal hygiene products and emergency clothing as requested
• Recording shift activities and guest information in the shelter log
• Reporting maintenance requests for repairs to the Supervisor as the need arises
• Collaborating with a full team of professionals such as Case Managers

Requirements

• Good observation, awareness, documentation, and computer skills
• Ability to pass a CORI background check
• Commitment to integrity, excellence, and the highest standards of ethics

Benefits

• 401(k)
• 403(b)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance paid by the employer
• Short term disability paid by the employer
• Vision insurance
• Paid time off
• 13 paid Holidays
• 3 weeks PTO
• Up to 12 days sick time per year