Shift Lead-FOH

Famous Dave's of America - Rockford, IL

- Entry Level

Rockford, IL

Food Services and Drinking Places

About the position

The Shift Leader is responsible for assisting the management team in overseeing restaurant operations and personnel during an assigned shift. This role ensures that the company's standards are met according to recipes, procedures, quality, timeliness, and guest care.

Responsibilities

• Supervise employees during scheduled shifts.
• Adhere to Company policies and procedures.
• Responsible for keeping the restaurant clean and always maintained.
• Handle guest resolution.
• Adhere to all Company standard operating procedures.
• Build morale through personal and professional growth and mentor staff to maintain high service standards.
• Create a culture that inspires all staff to maintain the highest Guest value standards in the industry.
• Develop people through one-on-one development to support execution.
• Ensure all products are made from scratch and served fresh, starting with the best ingredients and proven recipes.
• Understand and execute all menu items according to standards and recipes.
• Have a deep understanding of cost control and product quality.
• Create exceptional Guest service.
• Achieve financial results through systems and standards.
• Develop greater financial trends through business metrics, focusing on sales, COG, labor, and total operating expenses.
• Perform all duties as assigned.

Requirements

• High School diploma or equivalent is required.
• Valid driver's license and car insurance is required.
• Successful completion of required training and on-the-job checklists and required quizzes including annual re-certification.
• 2 years of restaurant or equivalent experience is preferred.
• Demonstrated time management and organizational skills required.
• Must be internally motivated and detail oriented with a passion for the Brand and for teaching others.
• Ability to quickly grasp and retain new ideas and concepts and incorporate them into daily work activities is required.
• Ability to effectively communicate to Team Members, Guests, Vendors, etc., is required.
• Superior Guest service, communication and listening skills are required.
• Must be flexible and adaptable to change.

Nice-to-haves

• NRA ServSafe food and alcohol certifications preferred.
• Working knowledge of labor laws, health codes, safe food handling and sanitation, alcohol safety, safety and security systems and procedures, and computer operations preferred.