Shift Lead - Non-Driving

About the position

The Shift Lead - Non-Driving position at Taco Bell involves supporting the Restaurant General Manager (RGM) by managing shifts effectively and ensuring high levels of customer satisfaction. The role requires taking ownership of responsibilities, solving problems, and providing guidance to team members while maintaining a positive work environment.

Responsibilities

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers, and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrate that customer needs are the highest priority.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greet customers with a smile, being polite and pleasant when speaking with them.
• Work with urgency and collaborate with management and fellow employees.
• Cooperate with peers and assist fellow employees as part of a team.
• Demonstrate a positive and enthusiastic attitude with co-workers.
• Understand the posted work schedule and report to work as scheduled, on time, in uniform, and ready to begin tasks.
• Use the approved time keeping system, accurately recording all hours worked.
• Take initiative and maintain a high activity level without being told.
• Provide regular feedback to the RGM on the performance of Team Members.
• Participate in the training of Team Members and handle conflicts constructively.
• Assist in Profit and Loss management by following cash control/security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist RGM with facility maintenance and ensure health and safety standards are followed.

Requirements

• Must be at least 18 years old.
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves, and lift and carry out trash containers.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.

Nice-to-haves

• Strong preference for internal promotion from Hourly Champion position.

Benefits

• Flexible scheduling
• Employee discounts
• Opportunities for advancement