Shift Lead - Non-Driving

Taco Bell - Norwell, MA

Part-time - Entry Level

Norwell, MA

Food Services and Drinking Places

About the position

As a member of the Taco Bell franchise team, you will play a crucial role in supporting the Restaurant General Manager (RGM) by running efficient shifts in a self-sufficient manner. This position requires you to take ownership and responsibility for solving problems, while also being open to seeking help from others when necessary. You will be expected to provide guidance and assistance to your fellow team members, fostering a collaborative work environment. Your primary focus will be on ensuring consistent customer satisfaction, maintaining high standards of food safety and quality, and upholding the company's service expectations. In this role, you will execute the Manager-In-Charge (MIC) Success Routine, ensuring that all responsibilities related to people, customers, and service are completed effectively. You will oversee the completion of Shift Excellence tasks by all team members and ensure that employees present a neat and clean appearance while adhering to the company uniform policy. Your commitment to customer needs will be paramount, as you will be responsible for resolving customer complaints swiftly and maintaining positive relations. You will greet customers with a smile and demonstrate urgency in your work, collaborating with management and fellow employees to create a positive atmosphere. Attendance is critical in this role; you will need to understand the posted work schedule and report to work on time, in uniform, and ready to begin your tasks. You will also be responsible for accurately recording your hours worked using the approved timekeeping system. Taking initiative and maintaining a high energy level is essential, as you will be expected to take action without being prompted and go beyond the basic requirements of your role. Additionally, you will be involved in developing people by providing regular feedback to the RGM regarding team member performance, participating in training, and handling conflicts constructively. You will act like an owner by assisting in profit and loss management, following cash control and security procedures, maintaining inventory, and managing labor effectively. Your responsibilities will also include overseeing product preparation, ensuring health and safety standards are met, and performing other duties as required by the manager.

Responsibilities

• Support the RGM by running great shifts in a self-sufficient manner.
• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers, and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Demonstrate that customer needs are the highest priority.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greet customers with a smile and maintain a polite demeanor.
• Work with urgency and collaborate with management and fellow employees.
• Cooperate with peers and assist others when needed.
• Demonstrate a positive and enthusiastic attitude with co-workers.
• Understand the posted work schedule and report to work as scheduled, on time, in uniform, and ready to begin tasks.
• Accurately record all hours worked using the approved timekeeping system.
• Take initiative and maintain a high activity level without being told.
• Provide regular feedback to the RGM on the performance of Team Members.
• Participate in the training of Team Members and provide ongoing constructive feedback.
• Handle conflicts constructively and work with RGM to achieve resolution.
• Assist in profit and loss management by following cash control/security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist RGM with facility maintenance and ensure health and safety standards are followed.

Requirements

• Must be at least 18 years old.
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves, and lift and carry out trash containers.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.

Nice-to-haves

• Strong preference for internal promotion from Hourly Champion position.