Shift Lead

Walgreens Boots Alliance - Mukwonago, WI

Full-time - Entry Level

Mukwonago, WI

Health and Personal Care Retailers

About the position

The Shift Lead at Walgreens is responsible for overseeing store operations in the absence of management, ensuring a smooth and efficient workflow. This role includes managing cash handling, customer service, inventory control, and assisting with training and development of team members. The Shift Lead plays a crucial role in delivering a positive customer experience and maintaining store compliance with policies and regulations.

Responsibilities

• Open and close the store in the absence of management, including cash handling and system start-ups.
• Engage customers and resolve issues to ensure a positive customer experience.
• Model customer service best practices and train team members accordingly.
• Hold store keys and manage store operations without management present.
• Assist with vendor deliveries and inventory management processes.
• Register all sales accurately and manage cash register operations.
• Assist in evaluating and developing promotional displays and resets.
• Maintain accurate inventory counts and ensure compliance with pricing regulations.
• Assist with bookkeeping activities and cash reports as needed.
• Ensure the store is clean and orderly, requesting repairs as necessary.
• Assist with food item separation and stock rotation according to policies.
• Communicate tasks and issues to team members in the absence of management.
• Attend training and maintain required certifications.

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluency in reading, writing, and speaking English.

Nice-to-haves

• Knowledge of store inventory control.

Benefits

• Health insurance
• 401k
• Paid time off
• Employee discounts
• Flexible scheduling