Banfield Pet Hospital - Winchester, VA
posted about 1 month ago
The Shift Lead position at Banfield Pet Hospital is a pivotal role that combines the responsibilities of a Client Services Coordinator and a Vet Assistant, while also providing support to the Practice Manager and Chief of Staff. This position is designed for individuals who are passionate about pet care and are eager to contribute to a team that prioritizes high-quality service and care for pets and their owners. The Shift Lead will work closely with the hospital leadership to foster an efficient and productive team environment, ensuring that all associates are engaged and motivated to deliver exceptional veterinary care. In this role, the Shift Lead will be responsible for day-to-day supervision of the team, ensuring that quality medical care is provided alongside exceptional client service. This includes leading by example in client interactions, educating clients about preventive care and hospital services, and effectively resolving any client issues that may arise. The Shift Lead will also assist in scheduling associates to meet client needs, while proactively planning for time off and continuing education opportunities. The ideal candidate will thrive in a fast-paced environment, embracing the challenges of working in a veterinary setting that may include loud noises and strong smells. They will be committed to following Banfield protocols and practices, focusing the team on achieving practice priorities while building a positive culture and brand. This position offers a unique opportunity to work alongside industry experts and make a meaningful difference in the lives of pets and their families.