Shift Lead

$43,680 - $43,680/Yr

Taco Bell - Santa Clara, CA

Full-time - Entry Level

Santa Clara, CA

5,001-10,000 employees

Food Services and Drinking Places

About the position

As a Shift Lead at Taco Bell, you will play a crucial role in supporting the management team by running effective shifts and leading your team to success. This position requires a proactive approach to problem-solving and a willingness to assist others. You will be responsible for ensuring that every guest receives exceptional service and high-quality food, all while maintaining a sense of urgency. Your leadership qualities will be essential as you guide your team, providing clear instructions and fostering a positive work environment. You will also be expected to uphold the company's standards regarding service, food safety, and operational procedures, ensuring that all team members are performing their tasks efficiently and accurately. In addition to managing daily operations, you will actively participate in the training and development of team members, helping them grow in their roles. You will assist with profit and loss management, adhere to cash control procedures, and manage inventory and labor effectively. Your ability to communicate effectively with both guests and team members will be vital in resolving customer complaints and maintaining positive relationships. As a Shift Lead, you will embody the core values of Diversified Restaurant Group, which include respect, integrity, passion, accountability, commitment, and teamwork. This position offers a fantastic opportunity for growth within a rapidly expanding company that values its employees as part of the DRG family.

Responsibilities

• Greet everyone with a smile and maintain a polite and pleasant demeanor with guests and team members.
• Demonstrate a positive and enthusiastic attitude with co-workers and guests.
• Ensure every guest receives great service and food while working with a sense of urgency.
• Cooperate well with other management and team members, helping others when needed and taking initiative.
• Act as a role model for customer service, resolving complaints quickly while maintaining positive relations.
• Ensure all team members present a neat and clean appearance and wear the company uniform correctly.
• Oversee that all team members complete their assigned tasks in a timely and accurate manner.
• Lead the team as Manager in Charge, ensuring compliance with company standards regarding service, food safety, and procedures.
• Provide ongoing constructive and complimentary feedback to team members.
• Participate in the training and development of team members.
• Assist with profit and loss management, cash control procedures, inventory management, and labor management.
• Provide regular feedback to the RGM and other management on team performance.

Requirements

• Must be 18 years or older.
• One year of restaurant experience required with proven lead experience on all shifts.
• Must maintain a current Health Card according to state or local requirements.
• Basic math and reading skills are necessary.
• Ability to read, speak, comprehend, and write in English is required.
• Must have reliable transportation.
• Must pass a criminal background check.
• Must be able to pass the ServSafe Certification Course and Exam.