Shift Lead

Walgreens Boots Alliance - Marlborough, MA

Part-time - Entry Level

Marlborough, MA

Health and Personal Care Retailers

About the position

The Shift Lead at Walgreens is responsible for overseeing store operations in the absence of management, ensuring a smooth and efficient workflow. This role includes engaging with customers to provide exceptional service, managing cash handling processes, and maintaining store inventory and appearance. The Shift Lead also plays a key role in training team members and communicating effectively between management and staff.

Responsibilities

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with team members.
• Hold store keys to open and close the store as necessary.
• Assist and coach team members with warehouse and vendor ordering processes.
• Register all related sales on assigned cash register, including handling scanning errors and price modifications.
• Assist management in reviewing order exceptions and reverse logistics.
• Evaluate and develop displays for promotional and seasonal merchandise.
• Maintain accurate inventory counts and ensure compliance with the Outdate program.
• Handle basic department pricing and ensure proper signage is displayed.
• Assist with bookkeeping activities, including cash reports and ledgers.
• Ensure the store is clean and orderly, requesting repairs as needed.
• Support execution of the Pickup program and assist at the Pharmacy out window as required.
• Ensure compliance with state and local laws regarding regulated products.
• Conduct bag checks of team members before leaving the store.
• Complete special assignments and other tasks as assigned.

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluency in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Knowledge of store inventory control.
• Valid PTCB or ExCPT certification or pharmacy license as required by state.

Benefits

• Health insurance
• Dental insurance
• 401k
• Paid time off
• Employee discounts