Shift Lead

Taco Bell - Orangeburg, SC

Full-time - Entry Level

Orangeburg, SC

Food Services and Drinking Places

About the position

As a Shift Leader at a Taco Bell franchise, you will be responsible for overseeing the daily operations of the restaurant during your shift. This role requires a self-sufficient individual who can take ownership of their responsibilities, solve problems effectively, and seek assistance when necessary. You will play a crucial role in ensuring a positive guest experience while managing the business and leading your team.

Responsibilities

• Serving the Guest
• Maintains Speed of Service (SOS) goals
• Resolves guest complaints quickly, while maintaining positive guest relations
• Makes sound business decisions quickly, always keeping the guest in mind
• Maintains a friendly and courteous work environment
• Ensures that employees are clean and neat in appearance
• Ensures that quality products are delivered to guests
• Managing the Business
• Ensures products are prepared correctly and according to standards
• Manages labor, by shift, within acceptable variances and according to labor laws
• Manages food costs within acceptable variances
• Coordinates opening and closing activities in a timely and safe manner
• Oversees proper product preparation, rotation, portioning, cooking and holding times
• Assists in executing marketing programs including correct placement and maintenance of POP, suggestive selling, and consumer education
• Maintains restaurant sanitation and cleanliness standards and is certified in the food safety program
• Maintains crew productivity by proper deployment throughout the shift
• Sees that crew members are properly trained
• Responds quickly and appropriately to resolve safety and security issues
• Sees that equipment is clean and working correctly, and responds quickly and appropriately when equipment is in need of repair
• Leading People
• Acts as a role model by following appearance and procedural standards at all times
• Participates in restaurant goal setting and is committed to achieving team goals
• Encourages other team members to maintain performance standards
• Provides constructive feedback to the restaurant team
• Collaborates with team members to solve problems and make decisions
• Resolves conflicts and improves team member performance issues in a constructive manner and according to policies
• Communicates effectively, both written and orally, with restaurant team