Shift Lead

Walgreens Boots Alliance - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Health and Personal Care Retailers

About the position

The Shift Lead at Walgreens is responsible for overseeing store operations in the absence of management, ensuring a smooth and efficient workflow. This role includes managing cash handling, customer service, and inventory control while providing a positive shopping experience for customers. The Shift Lead also plays a key role in training team members and maintaining store compliance with policies and regulations.

Responsibilities

• Opens and closes the store in the absence of store management.
• Handles cash drops, customer refunds, and product returns.
• Engages customers and resolves issues to ensure a positive experience.
• Models customer service best practices for team members.
• Holds store keys and manages operations without management present.
• Assists with vendor deliveries and inventory management.
• Maintains accurate inventory counts and pricing compliance.
• Assists with bookkeeping activities and cash reports.
• Ensures store cleanliness and maintenance.
• Communicates tasks and reports issues to management.

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluency in reading, writing, and speaking English.

Nice-to-haves

• Knowledge of store inventory control.

Benefits

• Health insurance
• 401k
• Paid time off
• Employee discounts
• Tuition reimbursement