Shift Lead

Walgreens Boots Alliance - Greenacres, FL

Full-time - Entry Level

Greenacres, FL

Health and Personal Care Retailers

About the position

The Shift Lead at Walgreens is responsible for overseeing store operations in the absence of management, ensuring a smooth and efficient workflow. This role includes managing customer experiences, handling cash transactions, and maintaining store inventory and compliance with regulations. The Shift Lead also plays a key role in training team members and communicating effectively between management and staff.

Responsibilities

• Opens and closes the store in the absence of store management.
• Completes product returns, order voids, customer refunds, and cash drops to the safe.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices with team members.
• Responsible for holding store keys to open and close without management as necessary.
• Assists with and coaches team members on warehouse and vendor ordering processes.
• Registers all related sales on assigned cash register, including managing scanning errors and price modifications.
• Assists management in reviewing order exceptions and reverse logistics.
• Evaluates and develops displays, including promotional and seasonal merchandise.
• Maintains accurate inventory counts and ensures compliance with pricing regulations.
• Assists with bookkeeping activities, including cash reports and ledgers.
• Ensures clean and orderly store conditions and requests repairs as needed.
• Assists with food item separation and stock rotation according to policies.
• Has working knowledge of store systems and equipment.
• Assists at the Pharmacy out window as requested.
• Ensures compliance with state and local laws regarding regulated products.
• Responsible for bag checks of team members before leaving the store.
• Complies with all company policies and procedures and maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Nice-to-haves

• Knowledge of store inventory control.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off
• Employee discounts
• Tuition reimbursement
• Flexible scheduling