Shift Lead

About the position

The role involves supporting the Restaurant General Manager (RGM) by running shifts in a self-sufficient manner. The individual is expected to take ownership and responsibility for solving problems, seek help when necessary, and provide guidance to others. The position emphasizes consistent customer satisfaction, effective team collaboration, and maintaining a professional work environment.

Responsibilities

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrate that customer needs are the highest priority.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greet customers with a smile, being polite and pleasant when speaking with them.
• Work with urgency and collaborate with management and fellow employees.
• Cooperate with peers and work as part of a team, helping others when needed.
• Demonstrate a positive and enthusiastic attitude with co-workers.
• Maintain a professional demeanor and work environment.
• Understand posted work schedule and report to work as scheduled, on time, in uniform, and ready to begin tasks.
• Use the approved time keeping system, accurately recording all hours worked.
• Take initiative and maintain a high activity level without being told.
• Provide regular feedback to the RGM on the performance of Team Members.
• Provide ongoing constructive and complimentary feedback to Team Members.
• Actively participate in the training of Team Members.
• Handle conflicts constructively and work with RGM to achieve resolution.
• Assist in Profit and Loss management by following cash control/security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
• Perform other duties as required by the manager.

Requirements

• Strong preference for internal promotion from Hourly Champion position.
• Must be at least 18 years old.
• Must pass reference check.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves, and lift and carry out trash containers.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.