Shift Lead

Taco Bell - Westerville, OH

Full-time - Entry Level

Westerville, OH

Food Services and Drinking Places

About the position

As a Shift Manager at a Taco Bell franchise, you will support the Restaurant General Manager (RGM) by running shifts effectively and independently. This role requires taking ownership and responsibility for problem-solving, seeking assistance when necessary, and providing guidance to team members. You will be responsible for ensuring customer satisfaction, managing team performance, and maintaining operational standards.

Responsibilities

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrate that customer needs are the highest priority.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greet customers with a smile, being polite and pleasant when speaking with them.
• Work with urgency and collaborate with management and fellow employees.
• Cooperate with peers and assist fellow employees as part of a team.
• Demonstrate a positive and enthusiastic attitude with co-workers.
• Understand posted work schedule and report to work as scheduled, on time, in uniform, and ready to begin tasks.
• Use the approved time keeping system, accurately recording all hours worked.
• Take initiative and act without being told, maintaining a high activity level.
• Provide regular feedback to the RGM on the performance of Team Members.
• Participate in the training of Team Members and provide ongoing constructive feedback.
• Handle conflicts constructively and work with RGM to achieve resolution.
• Assist in Profit and Loss management by following cash control/security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist RGM with facility maintenance and ensure health and safety standards are followed.

Requirements

• Strong preference for internal promotion from Hourly Champion position.
• Must be at least 18 years old.
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves, and lift and carry out trash containers.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.