Shift Lead

Taco Bell - Wilmington, OH

- Entry Level

Wilmington, OH

Food Services and Drinking Places

About the position

The Shift Lead supports the Restaurant General Manager (RGM) by running great shifts in a self-sufficient manner. This role requires taking ownership and responsibility to solve problems, seeking help from others when appropriate, and being willing to provide help and guidance to others.

Responsibilities

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrate that customer needs are the highest priority.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greet customers with a smile, being polite and pleasant when speaking with them.
• Work with urgency.
• Cooperate with management and fellow employees.
• Demonstrate a positive and enthusiastic attitude with co-workers.
• Understand posted work schedule and report to work as scheduled, on time, in uniform and ready to begin tasks.
• Provide appropriate notice when unable to be at work.
• Understand and use approved time keeping system, including accurately recording all hours worked.
• Take action without being told, going beyond what is simply required and maintaining a high activity level.
• Provide regular feedback to the RGM on the performance of Team Members.
• Provide ongoing constructive and complimentary feedback to Team Members.
• Actively participate in the training of Team Members.
• Handle conflicts constructively and work with RGM to achieve resolution.
• Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking and holding times.
• Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
• Perform other duties as required by manager.

Requirements

• Strong preference for internal promotion from Hourly Champion position.
• Must be at least 18 years old.
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

Benefits

• Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business.