Shift Leader- Charles Town-4415

Ruby Tuesday - Charles Town, WV

Full-time - Mid Level

Charles Town, WV

Food Services and Drinking Places

About the position

This position is responsible for the day-to-day management of the restaurant, focusing on teaching, training, and leading team members to maximize sales and profitability while ensuring high standards of sanitation, safety, and food quality. The role requires a professional image and involves coaching and developing team members, handling guest complaints, and adhering to budgetary constraints.

Responsibilities

• Manage hourly employees, including conducting performance evaluations, coaching, and discipline.
• Review applications, interview, and make recommendations to hire hourly employees.
• Direct work for employees including setting hours, weekly schedules, and assigning tasks before, during, and after open hours of the restaurant.
• Drive sales and guest satisfaction; manage food costs, inventory levels, utility usage, and Health Department ratings.
• Ensure CHARM Service Model is executed by every team member with every guest.
• Provide, direct, and schedule Front of House and Back of House training.
• Supervise and oversee the production and preparation of food and beverage in a manner consistent with established recipes and procedures.
• Follow Operations Playbook to ensure consistent daily operations.
• Utilize digital manager logbook to communicate shift notes, product needs, equipment repairs, and staffing notes with the management team.
• Enforce appropriate security measures at the restaurant to maintain the safety of employees and guests.
• Manage food, supplies, and liquor costs by conducting weekly inventory.
• Understand, manage, and practice safe food handling procedures.
• Adhere to company policies, procedures, and all state and federal wage and hour regulations.
• Ensure all equipment is in good repair.
• Manage all processes including line checks, pull thaw, prep lists, food inventory, beverage cost, truck orders, food safety, etc.
• Verify that all food and beverages are prepared to Ruby Tuesday recipe specifications regarding portion, preparation, and plate presentation.
• Responsible for execution of new initiatives including new product and menu rollouts.
• Live the core values every day: Lead Boldly, Care Deeply, and Tell the Truth.

Requirements

• Must be at least 21 years old.
• High School Diploma or High School equivalency required; Bachelor's Degree preferred.
• Prefer 2 years of hands-on restaurant management experience.
• ServSafe Certified preferred or able to obtain certification within 90 days of employment.
• Valid Driver's License.
• Commitment to excellence in friendly service.
• Proven ability to grow sales.
• Ability to inspire and motivate others.
• Able to analyze issues and problem solve.
• Sets clear goals for themselves and their team.
• Demonstrates strong verbal and written communication skills.
• Foster collaboration and teamwork within your team.

Nice-to-haves

• Bachelor's Degree preferred.
• ServSafe Certified preferred.