Shift Leader / Delivery Driver - South Austin

About the position

At Tiff's Treats, we bring happiness to customers by delivering warm, delicious treats, and we're currently seeking enthusiastic On Duty Managers (ODMs) to join our team! This hybrid role offers a dynamic work environment where responsibilities vary based on your scheduled shift. During ODM shifts, you'll lead the team and oversee store operations in the absence of salaried managers. For other shifts, you'll either work in the kitchen preparing and packaging treats or deliver warm treats directly to customers. Whether you're looking to grow your leadership skills, sharpen your kitchen expertise, or enjoy the excitement of delivering happiness, this could be a SWEET opportunity for you.

Responsibilities

• Serve as the manager on duty in the absence of salaried managers, leading the team and ensuring smooth operations.
• Assign, oversee, train, and evaluate work of 3-6 employees during ODM shifts.
• Manage preparation, sales, inventory, and service of our sweet products.
• Complete opening/closing procedures, daily paperwork, and inventory checks.
• Bake and prepare warm, delicious treats according to our recipes and standards.
• Package orders accurately and efficiently for delivery or pickup.
• Maintain a clean, organized, and safe kitchen environment.
• Deliver warm, delicious treats to customers quickly and efficiently, using a Tiff's Treats company vehicle or your personal vehicle as needed.
• Provide outstanding customer service with a smile to walk-in customers and during deliveries.
• Assist with other store duties, including packaging and cleaning, as needed.
• Maintain a positive, can-do attitude with the team and lead by example in all roles.

Requirements

• At least 6 months of leadership and/or management experience.
• Availability to work during our busiest days of the year, including but not limited to Bosses' Day, Admin Pro Day, and Valentine's Day ('All Hands on Deck' days).
• Must have a clean driving record and a valid driver's license.
• Must have current car insurance with the driver's name listed as an authorized driver.
• Must have a personal vehicle available for deliveries when Tiff's Treats vehicles are occupied (drivers will be compensated for personal vehicle use).
• Must be able to safely operate a motor vehicle while following and obeying all traffic laws, keeping vehicles clean and organized.
• Must be able to stoop, lift, carry, push, pull, bend, twist, kneel, and reach items up to 50 lbs.
• Comfortable with constant standing and/or walking, often in and out of extreme heat, cold, rain, etc.
• Ability to take visual and audible cues, and follow written and verbal instructions in a loud and busy kitchen environment.

Benefits

• Starting pay of $18/hour when serving as ODM.
• Kitchen Team Members earn $15/hour.
• Drivers earn an average of $15-$20/hour (includes $10/hour base pay, tips, and delivery fee incentives).
• Paid training.
• Free cookies! (up to 6 dozen per week).
• Paid Personal/Sick time off for hourly employees; earn a bank of funds for extra cash or time off.
• Generous contribution toward medical and dental insurance for eligible employees and dependents.
• 401k program with Tiff's Treats matching contributions after 6 months for all employees.
• Employee Assistance Program (EAP).
• Opportunities for career advancement (Some of our original team members from 1999 are now executives!).