3020 Jersey Mike's Matthews - Charlotte, NC

posted 18 days ago

Part-time,Full-time - Entry Level
Charlotte, NC

About the position

The Shift Leader at Jersey Mike's is responsible for supporting the management team in the daily operations of the restaurant. This role focuses on delivering exceptional customer service, maintaining high food quality, and ensuring a clean and welcoming environment. The Shift Leader plays a crucial role in coaching staff, enforcing policies, and participating in marketing initiatives to drive sales and enhance the Jersey Mike's experience.

Responsibilities

  • Coaching the staff to deliver amazing customer service
  • Producing high quality food
  • Delivering the Jersey Mike's experience
  • Cash handling
  • Following the Learning Management System Training Program
  • Developing others for career growth
  • Enforcing policies and procedures
  • Participating in local and national marketing initiatives
  • Building sales
  • Maintaining cleanliness and proper sanitation practices in the establishment
  • Being certified in all four positions of the restaurant
  • Effective communication
  • Having a sense of urgency

Requirements

  • High school degree or equivalent
  • 1 Year QSR experience preferred
  • Must be 18 years or older to operate the slicer
  • Serve Safe Certification - Food Handler
  • Must have reliable transportation
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