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Dunkin' - Green Oaks, IL
posted 2 days ago
About the position
As a Shift Leader at Dunkin' Donuts, you will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. Your role will involve setting goals, providing job assignments, and motivating others while celebrating successes and providing timely feedback. You will maintain operational excellence, support a respectful team environment, and ensure that the restaurant operates smoothly and efficiently.
Responsibilities
- Maintain Operational Excellence
- Support a respectful team environment
- Communicate shift priorities, goals and results with team members
- Support the training of crew members as requested
- Provide coaching and feedback to crew members
- Create and maintain a guest first culture in the restaurant
- Resolve guest issues
- Ensure Brand standards, recipes, and systems are executed
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
- Drive Profitability
- Drive sales goals and results
- Execute restaurant standards and marketing initiatives
- Manage cash over/short during shift
- Ensure all products are prepared according to Brand standards
Requirements
- Fluent in English
- Restaurant, retail, or supervisory experience
- Math and writing skills
- Basic computer skills
- High School diploma or equivalent, preferred
