Shift Leader

Dunkin' Brands - Ashland, OH

Full-time - Entry Level

Ashland, OH

Lessors of Nonfinancial Intangible Assets (except Copyrighted Works)

About the position

The Shift Leader at Dunkin' is responsible for overseeing the restaurant team during their shift, ensuring operational standards are met and delivering excellent guest service. This role involves coaching team members, managing shift priorities, and supporting the Restaurant Manager in achieving operational goals.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensure restaurant team members are following cash franchisee management policies

Requirements

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred

Nice-to-haves

• Experience in a fast-paced team environment
• Demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others