Shift Leader

About the position

The Shift Leader at Potbelly Sandwich Shop is responsible for leading a team during shifts, ensuring outstanding product quality and customer service, managing sales, and controlling costs. This role requires strong leadership skills and the ability to create a positive work environment while adhering to company values.

Responsibilities

• Lead team members on shifts, including efficient assignment of tasks while providing feedback.
• Ensure all security procedures are followed.
• Ensure back-of-the-house procedural standards are met.
• Count drawers and follow proper daily cash handling procedures.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently.
• Comply with health and safety standards for food, cleanliness and safety.
• Restock food line, chips and cooler.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Other duties as assigned.

Requirements

• At least 18 years old.
• Minimum of 1 year supervisory experience in a restaurant or retail environment preferred.
• Strong written and verbal communication skills.
• Ability to manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• Ability to stand/walk for 8-9 hours or as needed.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Food safety certification required within 30 days of employment (specific to Illinois applicants).

Nice-to-haves

• Knife skills are a plus.
• Enjoy problem-solving.
• Friendly and customer service oriented.
• Ability to work in a fast-paced environment.

Benefits

• Competitive pay!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities