Shift Leader

About the position

The Shift Leader at Firehouse Subs is responsible for overseeing the financial success and operational excellence of a specific location. This role emphasizes hospitality, ensuring high-quality food and drink service while maintaining customer satisfaction. Shift Leaders are expected to work flexible hours, including weekends and evenings, and are eligible for tips based on their daily hours worked.

Responsibilities

• Safeguard the financial success of the restaurant location.
• Maintain the reputation of the company through high-quality service.
• Ensure the restaurant delivers excellent food and drink quality.
• Provide top-notch customer service to guests.
• Handle cash and financial transactions accurately.
• Lead and motivate the team to achieve goals.

Requirements

• Weekend and evening availability required.
• 1+ year of experience leading a team preferred.
• Strong customer service skills.
• Ability to handle cash and finances responsibly.
• Goal-oriented with a sense of urgency.
• Quick learner.

Nice-to-haves

• Past leadership experience preferred but not required.

Benefits

• 401(k)
• Health insurance
• Flexible scheduling
• Uniforms provided
• Tips based on hours worked