Dunkin' - Lewisburg, PA
posted 4 days ago
About the position
Shift Leaders are the decision makers who impact store operations and how the shift runs. Ensuring that every customer is receiving that C.A.R.E. ("Customers Are Really Everything") level of service. Shift Leaders focus on the key elements of the Dunkin' Donuts operational drivers, which include fast, friendly, and energetic service, quality control of our great products, including our own "Americas Best Coffee," which is brewed fresh every 18 minutes! Crew deployment, drive thru performance, goal setting, communicating results, and red book execution are also key responsibilities. Being a team player who can jump in wherever needed is essential. Goals and Objectives: To develop your management skills by supporting and being an integral part of a great store Team. Help support the General Manager by leading the Team and nurturing their talents. Exceed our loyal customers' expectations. If you are ready to build your leadership skills, while making an impact on customers, then we want to talk to you about our opportunities! In the Shift Leader position, we look for driven individuals who are ready to lead a Team and showcase the best of Dunkin'! Our Shift Leaders are our next Managers. We value growth from within…if that is what you are looking for then this is the career for you!
Responsibilities
- Ensure every customer receives C.A.R.E. level of service
- Provide fast, friendly, and energetic service
- Maintain quality control of products
- Oversee crew deployment and drive thru performance
- Set goals and communicate results
- Execute red book procedures
- Support the General Manager and lead the team
- Nurture team members' talents
Requirements
- Strong leadership skills
- Ability to work in a fast-paced environment
- Excellent communication skills
- Team player mentality
- Willingness to learn and grow within the company
Nice-to-haves
- Previous experience in a leadership role
- Experience in the food service industry
- Knowledge of Dunkin' Donuts products and services
Benefits
- Competitive Weekly Pay
- Paid Time Off
- Employee Meals
- Medical and Dental Insurance with Company Contribution (for full time employees)
- Colonial Accident, Short Term Disability and Life Insurance Available
