Shift Leader

Dunkin' Brands - Paris, TN

Full-time - Entry Level

Paris, TN

Lessors of Nonfinancial Intangible Assets (except Copyrighted Works)

About the position

The Shift Leader at Dunkin' is responsible for coaching Crew Members to meet operational standards and ensure a great guest experience. This role involves setting goals, providing job assignments, and motivating the team while celebrating successes and addressing any deficiencies. The position is ideal for individuals who thrive in a fast-paced environment and enjoy working collaboratively to deliver excellent service.

Responsibilities

• Coach Crew Members throughout their shift to execute operational standards.
• Set goals and provide job assignments to team members.
• Motivate team members and celebrate successes while providing feedback.
• Deploy team members appropriately to meet guests' needs and service standards.
• Support training of Crew Members as directed by management.
• Communicate goals and hold team members accountable for performance.
• Prioritize guest satisfaction and model exceptional guest service.
• Drive a sense of urgency among Crew Members to satisfy guests' needs.
• Reinforce the use of systems, tools, and procedures during shifts.
• Monitor team performance to ensure quality, service, and cleanliness standards are met.
• Ensure restaurant standards and marketing initiatives are executed during shifts.
• Control labor costs, food costs, and cash throughout shifts.
• Monitor compliance with cleanliness, food safety, and restaurant safety policies.
• Report equipment issues and provide performance feedback to management.

Requirements

• Fluent in speaking and reading English.
• Basic math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Ability to anticipate and understand guests' needs.
• Passion for setting targets and delivering results.
• Strong problem-solving and decision-making skills.
• Ability to build effective teams and celebrate successes.

Benefits

• Competitive Weekly Pay
• Employee Meals
• Medical and Dental Insurance with Company contribution (for full-time employees)