Shift Manager

Taco Bell - Idaho Falls, ID

Full-time - Entry Level

Idaho Falls, ID

Food Services and Drinking Places

About the position

The Shift Leader at Taco Bell plays a crucial role in ensuring 100% customer satisfaction by improving customer service and overall restaurant performance. This position focuses on the 3 C's: Customers, Coaching, and Controllable. As a leader in the restaurant, Shift Leaders are expected to train and direct staff while maintaining professionalism at all times.

Responsibilities

• Administrative: Cash Control - Activities include counts money, set up registers, check register balances, and making bank transactions.
• Administrative: Inventory Control - Activities include daily inventory counts, receiving orders from vendors, and reporting/operating control (STI open' and close').
• Production: Activities include performing station work, and coordinating and supervising 'front of house' or 'back of house' production/service activities.
• Customer Service: Activities include orchestrating team members during meal periods, and effectively assigning crew members to tasks.
• Customer Service: Activities include ensuring that customer service is timely and accurate and that the restaurant is clean and that product is of a high quality.
• Team Development: Activities include training personnel (dedicated on-the-job training) and motivating and coaching personnel (provide ongoing direction and feedback).
• Other: Activities include ensuring proper team member time reporting, and periodic meetings with Market Managers, Area Coaches and Above Restaurant Leaders.
• Assists the RGM in recruiting, interviewing and providing input to hiring decisions. Also provides input on Team Members performance appraisals, discipline actions, developmental needs, and motivational techniques.

Requirements

• Experience in Quick Service Restaurants or cafeteria or a proven track record of success in the quick-service industry.
• Supervisory experience preferred.
• Effective oral and written communication skills.
• Ability to provide customer service and satisfy customer needs and complaints.
• Ability to carry out duties assigned by Restaurant General Manager, and work under limited supervision.
• Knowledge and ability to operate all the restaurant equipment, including the register, steamers, cash registers, etc.

Benefits

• Medical Insurance upon meeting minimum requirements
• In-store contests and incentives
• Washington State Paid Family Medical Leave
• Washington State Paid Sick Leave