Shift Supervisor Control Access

Full-time - Mid Level

Boston, MA

Administrative and Support Services

About the position

Allied Universal is seeking full-time Security Shift Supervisors to oversee operations at a Corporate Site in Boston, MA. The role involves ensuring the security of a high-profile client's facility and surrounding campus during designated shifts. The Shift Supervisor will perform general security duties, enforce policies, and deter criminal activity while providing leadership and direction to security personnel.

Responsibilities

• Make emergency notifications as necessary pursuant to site Post Orders
• Provide direction and instruction to subordinates regarding the performance of their duties
• Cross-train officers to enhance versatility and operational efficiency
• Make productivity and cost reduction recommendations to management
• Recommend physical security surveys and post orders
• Advise on personnel actions for those under direct supervision
• Oversee staffing, scheduling, and on-site training for security officers assigned to the shift
• Ensure contract-required training and screening elements for security personnel are met
• Maintain overtime to a minimum or predefined level designated by Allied Universal®
• Inspect security personnel and their job performance regularly to ensure quality of service and contract compliance
• Perform operations and related functions such as payroll, incident report review, and security survey preparation.

Requirements

• High school diploma or equivalent
• Current and valid driver's license
• Minimum of one (1) year verifiable and successful security experience
• Minimum of two (2) years of verifiable work experience demonstrating excellent customer service skills
• Ability to maintain poise and self-control during emergency situations
• Capability of understanding and applying written and verbal orders, and composing reports
• Effective oral and written communication skills
• Planning and organizing skills
• Proficiency with Microsoft Office Applications
• Problem-solving skills
• Coaching, mentoring, and motivating skills
• Active listening skills
• Ability to assess and evaluate situations effectively
• Ability to synthesize facts, concepts, and principles
• Ability to identify critical issues quickly and accurately
• Ability to compile, sort, and interpret data
• Research and investigate skills
• Ability to mediate conflict with tact and diplomacy
• Goal-setting and achievement skills
• Attention to detail

Nice-to-haves

• Experience in Emergency Management Systems
• FEMA Incident Command Certification; ICO 100, 200, 300
• Working knowledge of EMS protocols, Medical First Responder or Emergency Medical Technician

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in the company's 401(k) plan, subject to eligibility requirements
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments
• Unused vacation is only paid out where required by law