shift supervisor - Store# 00682, WILLOWBROOK

Starbucks - Houston, TX

Part-time,Full-time - Entry Level

Houston, TX

Food Services and Drinking Places

About the position

As a Shift Supervisor at Starbucks, you will lead store operations during your shift, ensuring a high-quality customer experience and guiding a team of baristas. This role emphasizes teamwork, leadership, and maintaining store standards while fostering a positive environment for both customers and partners. You will be responsible for motivating your team, managing cash handling, and ensuring safety protocols are followed, all while creating an uplifting atmosphere in a fast-paced setting.

Responsibilities

• Lead each shift and manage store operations standards.
• Deliver quality customer service and expertly-crafted products.
• Motivate and guide team members to create a positive work environment.
• Handle cash and ensure store safety and security protocols are followed.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers.
• Maintain regular and consistent attendance and punctuality.

Requirements

• Customer service experience in a retail or restaurant environment - 1 year.
• Six (6) months of experience in a position that required constant interaction with customers.
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees.
• Ability to direct the work of others and learn quickly.
• Effective oral communication skills and strong interpersonal skills.

Nice-to-haves

• Experience with cash-handling and store safety procedures.
• Ability to keep calm in a fast-paced environment.
• Open to learning new beverage recipes.

Benefits

• 100% tuition coverage through the Starbucks College Achievement Plan.
• Health coverage with a variety of plans to choose from.
• Stock & savings programs like the equity reward program (Bean Stock).
• Flexible scheduling and opportunities for paid time off.
• Paid parental leave and family expansion reimbursement.