shift supervisor - Store# 02218, SHEFFIELD & DIVERSEY

About the position

Join us and inspire with every cup! At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and our communities to make a positive impact every day. We believe in working together to make a difference and in celebrating our shared success, which is why we call ourselves Starbucks partners. Starbucks is a place of warmth and belonging, where everyone is welcome, and we value the unique experiences that each partner brings to our team! As a Starbucks shift supervisor, you’ll be a role model of the store operations standards that define our Starbucks Experience. You’ll lead each shift, working alongside a team of baristas to deliver quality customer service and expertly-crafted products. You’ll be in an energetic store environment where you’ll have the ability to positively influence and guide others, maintain an encouraging team environment, and grow your leadership skills. We believe our shift supervisors are leaders in creating an uplifting experience for our customers and partners alike.

Responsibilities

• Take initiative and act as a role model to others.
• Enjoy working as a team and motivating others.
• Understand how to create a great customer service experience.
• Have a focus on quality and take pride in your work.
• Be confident in leading, deploying, and guiding others.
• Be open to learning new things, especially the latest beverage recipe.
• Handle responsibilities like cash-handling and store safety.
• Maintain a calm demeanor in a fast-paced, energetic work environment.
• Communicate effectively with team members and customers.

Requirements

• Customer service experience in a retail or restaurant environment - 1 year.
• Maintain regular and consistent attendance and punctuality.
• Available to work flexible hours including early mornings, evenings, weekends, nights, and/or holidays.
• Meet store operating policies and standards, including providing quality beverages and food products.
• Six (6) months of experience in a position that required constant interaction with customers.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers.
• At least six (6) months of experience delegating tasks to other employees.

Nice-to-haves

• Ability to direct the work of others.
• Ability to learn quickly.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to build relationships.

Benefits

• 100% tuition coverage through the Starbucks College Achievement Plan.
• Health coverage with a variety of plans to choose from.
• Stock & savings programs like the equity reward program, Bean Stock.
• Flexible scheduling.
• Opportunities for paid time off.
• Access to medical, dental, vision, basic and supplemental life insurance.
• Short-term and long-term disability benefits.
• Paid parental leave.
• Family expansion reimbursement.
• Paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually.
• Sick time accrued at 1 hour for every 25 or 30 hours worked.
• 401(k)-retirement plan with employer match.
• Discounted company stock program (S.I.P.).
• Incentivized emergency savings and financial well-being tools.
• Access to backup care and DACA reimbursement.