Starbucks - Houston, TX

posted 5 days ago

Part-time,Full-time - Entry Level
Houston, TX
Food Services and Drinking Places

About the position

As a Shift Supervisor at Starbucks, you will lead store operations during your shift, ensuring a high-quality customer experience and guiding a team of baristas. This role emphasizes teamwork, leadership, and maintaining operational standards to create a welcoming environment for both customers and partners. You will be responsible for motivating your team, managing store safety, and ensuring the delivery of expertly-crafted beverages and food products.

Responsibilities

  • Lead each shift and manage store operations.
  • Deliver quality customer service and expertly-crafted products.
  • Motivate and guide team members to create an uplifting experience.
  • Maintain store safety and security standards.
  • Handle cash and ensure accurate cash management.
  • Train and coach team members on beverage preparation and customer service.
  • Ensure compliance with store operating policies and standards.

Requirements

  • 1 year of customer service experience in a retail or restaurant environment.
  • 6 months of experience in a role requiring constant customer interaction.
  • 6 months of experience delegating tasks to others or coordinating team efforts.
  • Ability to maintain regular attendance and punctuality.
  • Flexibility to work various shifts including early mornings, evenings, weekends, and holidays.
  • Strong communication and interpersonal skills.

Nice-to-haves

  • Experience in a fast-paced, energetic work environment.
  • Knowledge of retail operations and customer service best practices.

Benefits

  • 100% tuition coverage through the Starbucks College Achievement Plan.
  • Health coverage with various plans to choose from.
  • Stock and savings programs including Bean Stock.
  • Flexible scheduling and paid time off opportunities.
  • Short-term and long-term disability insurance.
  • Paid parental leave and family expansion reimbursement.
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