shift supervisor - Store# 06401, MEMORIAL & BENIGNUS

Starbucks - Houston, TX

Part-time,Full-time - Entry Level

Houston, TX

Food Services and Drinking Places

About the position

As a Shift Supervisor at Starbucks, you will lead store operations during your shift, ensuring a high-quality customer experience and guiding a team of baristas. This role emphasizes teamwork, leadership, and the ability to maintain a positive and energetic store environment. You will be responsible for upholding Starbucks' operational standards and fostering a culture of connection and belonging among partners and customers alike.

Responsibilities

• Lead each shift and manage store operations to ensure quality customer service.
• Work alongside baristas to deliver expertly-crafted beverages and food products.
• Act as a role model for store operations standards and customer service excellence.
• Motivate and guide team members to create an uplifting experience for customers and partners.
• Handle cash and ensure store safety and security protocols are followed.
• Train and coach team members on beverage preparation and customer service standards.

Requirements

• 1 year of customer service experience in a retail or restaurant environment.
• 6 months of experience in a position requiring constant interaction with customers.
• 6 months of experience delegating tasks to other employees or coordinating tasks of multiple employees.
• Ability to maintain regular attendance and punctuality.
• Flexibility to work early mornings, evenings, weekends, nights, and/or holidays.

Nice-to-haves

• Experience in a fast-paced, energetic work environment.
• Strong interpersonal skills and ability to build relationships.
• Effective oral communication skills.

Benefits

• 100% tuition coverage through the Starbucks College Achievement Plan.
• Health coverage with various plans to choose from.
• Stock and savings programs including Bean Stock and a 401(k) retirement plan with employer match.
• Paid parental leave and family expansion reimbursement.
• Paid vacation and sick time that accrues based on hours worked.