shift supervisor - Store# 51178, UNIVERSITY AND AMHERST

Starbucks - Houston, TX

Part-time,Full-time - Entry Level

Houston, TX

Food Services and Drinking Places

About the position

As a Shift Supervisor at Starbucks, you will lead store operations during your shift, ensuring a high-quality customer experience and guiding a team of baristas. This role emphasizes teamwork, leadership, and the ability to maintain a positive and energetic store environment. You will be responsible for modeling operational standards, motivating team members, and ensuring the delivery of expertly-crafted products while fostering a sense of belonging and connection among partners and customers.

Responsibilities

• Lead each shift and manage store operations to ensure quality customer service.
• Motivate and guide team members to create an uplifting experience for customers and partners.
• Maintain operational standards including cash handling and store safety.
• Prepare and coach the preparation of food and beverages according to standard recipes or customer requests.
• Ensure regular and consistent attendance and punctuality among team members.

Requirements

• Customer service experience in a retail or restaurant environment - 1 year.
• Six months of experience in a position that required constant interaction with customers.
• At least six months of experience delegating tasks to other employees or coordinating tasks of two or more employees.
• Ability to direct the work of others and learn quickly.
• Effective oral communication skills and strong interpersonal skills.

Nice-to-haves

• Experience with cash-handling and store safety procedures.
• Ability to keep calm in a fast-paced work environment.
• Knowledge of the retail environment.

Benefits

• 100% tuition coverage through the Starbucks College Achievement Plan.
• Health coverage with a variety of plans to choose from.
• Stock & savings programs like the equity reward program (Bean Stock).
• Flexible scheduling and opportunities for paid time off.
• Paid parental leave and family expansion reimbursement.