shift supervisor - Store# 60646, SAUKVILLE - I-43 & GREEN BAY

About the position

As a Shift Supervisor at Starbucks, you will lead store operations during your shift, ensuring a high-quality customer experience and guiding a team of baristas. This role emphasizes teamwork, leadership, and the ability to maintain a positive and energetic store environment. You will be responsible for modeling operational standards, motivating team members, and delivering exceptional service while managing daily store activities.

Responsibilities

• Lead each shift and manage store operations to ensure quality customer service.
• Motivate and guide team members to create a positive work environment.
• Ensure adherence to store policies and operational standards.
• Handle cash and maintain store safety and security protocols.
• Prepare and coach team members on beverage and food preparation according to standard recipes.
• Interact with customers to fulfill their requests and enhance their experience.

Requirements

• 1 year of customer service experience in a retail or restaurant environment.
• 6 months of experience in a role requiring constant customer interaction.
• 6 months of experience delegating tasks to others or coordinating team activities.
• Ability to maintain regular attendance and punctuality.
• Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays.
• Effective oral communication skills and strong interpersonal skills.

Nice-to-haves

• Experience in a fast-paced, energetic work environment.
• Knowledge of retail operations and customer service best practices.

Benefits

• 100% tuition coverage through the Starbucks College Achievement Plan.
• Health coverage with various plans available.
• Stock and savings programs, including Bean Stock and a 401(k) plan with employer match.
• Paid time off and sick time accrual.
• Short-term and long-term disability insurance.
• Paid parental leave and family expansion reimbursement.