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Shift Supervisor Trainee
CVS Health - Hagerstown, MD
posted about 2 months ago
About the position
The Shift Supervisor Trainee role at CVS Health is an entry-level position designed to prepare employees for higher-level supervisory roles such as Operations Supervisor or Shift Supervisor. This short-term role involves completing basic operations and management skills training while learning key aspects of the business, including customer service and CVS/pharmacy culture. Successful trainees may be promoted to supervisory positions, where they will lead store staff and ensure smooth store operations in the absence of a manager.
Responsibilities
- Work effectively with store management and store crews
- Supervise the store's crew by assigning, directing, and following up on all activities
- Communicate information effectively to and from store management and crews
- Assist customers with their questions, problems, and complaints
- Promote CVS customer service culture by greeting, offering help, and thanking customers
- Handle customer relations issues in accordance with company policy
- Maintain customer/patient confidentiality
Requirements
- Deductive reasoning ability
- Analytical skills
- Computer skills
- Advanced communication skills
- Ability to work a flexible schedule, including early morning, overnight, and weekend shifts
Nice-to-haves
- Experience in retail
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Fully-paid term life insurance
- Short-term disability benefits
- Long-term disability benefits
- Well-being programs
- Education assistance
- Free development courses
- CVS store discount
- Discount programs with participating partners
- Paid Time Off (PTO)
- Paid holidays
