Shift Supervisor

$37,440 - $37,440/Yr

Trulieve - Wilkes-Barre, PA

Full-time - Entry Level

Remote - Wilkes-Barre, PA

Health and Personal Care Retailers

About the position

The Shift Supervisor at Trulieve plays a crucial role in supporting the General Manager and Assistant Managers by motivating and mentoring retail team members. This position is focused on creating a welcoming environment and ensuring that Trulieve remains the top dispensary by providing excellent customer service and driving sales. The Shift Supervisor will also be responsible for adhering to state-specific regulations and managing various operational aspects of the retail environment.

Responsibilities

• Supervisory and lead responsibilities in the retail setting to support the General Manager and Assistant Managers.
• Provide management and administrative support to the General Manager and Assistant Managers.
• Lead by example in providing strong customer service and driving sales to meet daily sales goals.
• Manage payroll and control expenses such as shrink and cash shortages.
• Adhere to all cannabis state-specific regulations and laws, executing and enforcing compliance efforts.
• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes.
• Assist with customer and employee issues, including returns, exchanges, complaints, suggestions, and compliments.
• Perform administrative duties including working with POS system and reporting.
• Possess advanced product knowledge and mentor associate staff members.
• Train staff on all state-specific SOPs in the dispensary environment.
• Balance cash registers and handle cash duties.
• Promote positive team interactions through employee communication and recognition.
• Involved in the training of new employees and ongoing development of associate staff.
• Create and maintain a positive work environment on the sales floor.
• Participate in ongoing education and professional development opportunities.

Requirements

• Minimum of an associate degree is preferred.
• Must be at least 21 years of age.
• Prior cash handling experience is required.
• Management experience, preferably in retail and/or customer service area is a plus.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff.
• Ability to uphold a strict level of confidentiality and discretion.
• Highly motivated, confident, high-energy; flexible and adaptable to changing priorities.
• Ability to work independently in a dynamic, fast-paced environment.
• Strong attention to detail; time-management, prioritization, and organizational skills.
• Ability to train, develop and evaluate a patient consultant team.
• Excellent people skills and effective communication in both verbal and written form.
• Computer literate.
• Possess the mental and physical capacities necessary to perform the job duties.
• Valid driver's license and a clear driving record.
• Ability to pass a comprehensive background record check and drug screening.

Nice-to-haves

• Experience in the cannabis industry is a plus.
• Bilingual skills may be beneficial.

Benefits

• Comprehensive benefits package including paid time off.
• Flexible working hours depending on store needs.
• Equal Opportunity Employer supporting a drug-free workplace.