Shine Facility Services- Customer Service Manager (in-person) (SF Bay Area)
The HR Manager - San Francisco, CA
posted 1 day ago
About the position
Our client, Shine Facility Services, is a leader in providing superior facility services located in the San Francisco Bay area. We ensure our staff has intensive training with today's commercial technologies. At Shine, we embrace a work environment that encourages growth in our company, where diversity is valued, and the aspiration of each individual is promoted. We are seeking a dedicated and dynamic entry level Customer Service Manager to join our team. The ideal candidate will establish standard operating procedures and training programs for the operations team, ensuring that our clients receive top-notch service and support. This role involves managing a team of coordinators, handling client inquiries, and working closely with the operations team to ensure client needs are met efficiently. Additionally, the candidate will meet directly with clients for site visits to follow up on the services. New college graduates are encouraged to apply.
Responsibilities
- Check and respond to emails promptly
- Review and plan daily calendar activities
- Address customer requests and complaints received via email and Monday.com, ensuring timely follow-up and resolution by the office coordinator and janitors
- Conduct regular client visits, perform site inspections, gather feedback, produce inspection reports, and follow up on customer comments
- Communicate action plans to customers and ensure follow-through
- Schedule and confirm site inspections with clients
- Oversee the opening of new accounts, coordinating with Human Resources for hiring and ordering supplies
- Develop and implement processes and procedures to improve efficiency and customer satisfaction
- Supervise and lead a team of coordinators and lead janitors
- Develop and implement training programs
- Manage the company's Safety Program, including planning and conducting safety training sessions
- Collaborate closely with the PM Operations Supervisor to address and follow through on action items reported by customers
- Maintain a flexible approach to job duties, adapting as needed to meet the company's needs
Requirements
- Bachelor's degree (preferred but NOT required)
- At least 1 year of experience managing employees (preferred but NOT required)
- Strong organizational and multitasking abilities
- Excellent communications and interpersonal skills
- Ability to manage and resolve conflicts effectively
- Ability to work collaboratively with various teams and departments
- Strong follow-up and follow-through skills
- Excellent problem-solving capabilities
- Proficiency in using email and other communication tools
- Strong leadership and team management abilities
Benefits
- Full-time position
- Flexible work schedule
