Shipping and Receiving Manager

Jts Direct - Hartland, WI

Full-time - Mid Level

Hartland, WI

Printing and Related Support Activities

About the position

The Shipping and Receiving Manager at JTS Direct is responsible for overseeing all shipping, receiving, and warehousing activities to ensure operational efficiency and high customer satisfaction. This role requires strong leadership skills to manage personnel and resources effectively while optimizing workflows and maintaining safety standards in a fast-paced printing and mailing environment.

Responsibilities

• Manage all aspects of shipping, receiving, and warehousing to meet scheduling, quality, and customer service standards.
• Utilize print and mailing knowledge to manage workflow requirements and support production integration.
• Develop and refine department systems, procedures, and policies to achieve ongoing improvement and customer satisfaction.
• Design cross-training plans to ensure consistent skill sets across shifts.
• Supervise and train Shipping and Receiving personnel, enforcing OSHA, safety, and environmental regulations.
• Document performance, disciplinary actions, policies, and procedures to maintain accountability.
• Conduct department meetings and facilitate effective communication across teams.
• Collaborate with Customer Service, Sales, and other teams to resolve issues like rework, product damages, and discrepancies.
• Develop and document standard operating procedures for efficiency in department operations.
• Make informed decisions regarding spending, supplier selection, and other departmental matters.
• Oversee shift schedules, approve vacation requests, and manage time for optimal department productivity.
• Build and foster positive working relationships with all departments at all levels.

Requirements

• High school diploma required.
• 3-5 years of experience in the printing and mailing industry preferred.
• In-depth knowledge of safety, housekeeping, and PPE practices.
• Strong understanding of departmental policies, procedures, and 5S compliance.
• Experience in print manufacturing and mailing processes.
• Ability to interpret job tickets, open orders reports, purchase orders, and procedure manuals.
• Knowledge of terminology, job flow, and quality standards for the Press area.
• Strong mechanical aptitude and problem-solving skills.