Shipping Manager / International and Domestic Logistics Coordinator

$62,500 - $72,500/Yr

The Pca Group Ltd - Ronkonkoma, NY

Full-time - Mid Level

Onsite - Ronkonkoma, NY

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Shipping Manager / International and Domestic Logistics Coordinator at PCA Group is responsible for overseeing shipping operations, ensuring compliance with customs laws, and collaborating with various internal and external partners. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. The ideal candidate will contribute to optimizing shipping processes and enhancing service quality for the company's clients in the beauty and wellness sector.

Responsibilities

• Manage international shipping documentation with customer brokers.
• Ensure compliance with contract and shipping rates for outbound transportation carriers.
• Monitor weekly and monthly shipping metrics including volumes, costs, and on-time delivery.
• Develop analytics reports to optimize costs, service quality, and delivery timeliness.
• Facilitate cross-disciplinary team coordination for product registration through global product export/customs.
• Coordinate with Fulfillment Center to process orders and meet distributor requirements efficiently.
• Oversee corporate export/logistics procedures to align with customer expectations and business objectives.
• Arrange small parcel and LTL pickups and deliveries for retail stores.
• Collaborate with Retail Operations on field support initiatives.
• Handle transportation claims for lost and damaged shipments.
• Provide internal stakeholders with product tracking information.
• Offer suggestions for continuous process improvement.
• Address and resolve customer, inventory, and order discrepancies.
• Review and audit parcel and freight invoices.
• Resolve logistics issues related to e-commerce and retail operations.

Requirements

• 3-5 years of transportation and logistics experience.
• Preference for experience in e-commerce, retail, and beauty industry.
• Proficiency in Excel and Google Sheets for advanced reporting.
• Strong analytical skills and familiarity with Business Intelligence tools like Looker, Snowflake, etc.
• Basic SQL knowledge is beneficial.
• Ability to work under tight deadlines with a sense of urgency.
• Self-starter comfortable with multitasking and prioritization in a fast-paced environment.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Flexibility to work across different time zones.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance