Shop Office Manager

$41,600 - $62,400/Yr

Unclassified - Boise, ID

Full-time - Mid Level

Boise, ID

About the position

The Shop Office Manager will oversee the daily operations of the shop, ensuring efficient workflow and high standards of customer service. This role requires strong leadership skills and the ability to foster a productive work environment while managing staff and office tasks.

Responsibilities

• Lead and manage the shop team, providing guidance and support to ensure optimal performance.
• Develop and implement training programs for staff to enhance their skills and improve service delivery.
• Oversee office management tasks, including scheduling, inventory management, and supply ordering.
• Maintain organized files and documentation to ensure compliance with company policies.
• Exhibit strong phone etiquette while handling customer inquiries and resolving issues promptly.
• Plan and coordinate events or promotions to enhance customer engagement and shop visibility.
• Supervise daily operations, ensuring that all activities align with company standards and objectives.
• Communicate effectively with team members, fostering a collaborative atmosphere that encourages feedback and innovation.

Requirements

• Proven experience in team management, demonstrating the ability to lead by example.
• Strong training development capabilities to enhance team performance.
• Proficiency in office management practices with excellent organizational skills.
• Familiarity with phone systems and effective phone etiquette for customer interactions.
• Experience in event planning to drive shop initiatives and community involvement.
• Ability to supervise staff effectively while maintaining a positive work environment.