ShopRite - Customer Service Manager

ShopRite - Caldwell, NJ

Full-time - Mid Level

Caldwell, NJ

1,001-5,000 employees

Food and Beverage Retailers

About the position

The Customer Service Manager at ShopRite is responsible for directing and supervising all functions and activities of the store to achieve organizational goals such as sales, profit, customer experience, and associate engagement. This role focuses on building a culture of continuous improvement, enhancing customer experience, and ensuring associate morale. The manager will implement best practices to drive efficiency and consistency across departments, contributing to the overall success of the store.

Responsibilities

• Direct and supervise all functions and activities of the store and its associates.
• Build and drive a culture of continuous improvement to positively impact customer experience and associate morale.
• Ensure compliance with safety, health, and food safety regulations.
• Provide strong leadership and ongoing feedback to store associates.
• Oversee the onboarding process and training of new associates.
• Monitor and ensure cleanliness and organization of the store.
• Manage controllable expenses and develop action plans based on sales and profit trends.
• Ensure proper staffing to meet projected sales and customer experience needs.
• Handle associate and customer conflicts and provide positive resolutions.
• Identify and develop talent within departments.

Requirements

• Ability to make decisions to improve business results based on data available.
• Proficient in reading, writing, and understanding the English language.
• Basic math skills.
• Ability to stand/walk for the duration of a scheduled shift.
• Basic computer skills.
• Ability to lift 25 lbs regularly and 60 lbs occasionally.
• Ability to work in varying temperatures and tolerate dust and cleaning agents.

Nice-to-haves

• Experience in employment and labor law.
• Knowledge of food safety regulations.

Benefits

• Health insurance
• 401k retirement plan
• Paid time off
• Employee discounts