Shore Support

$27,206 - $38,938/Yr

Allen Marine Tours - Sitka, AK

Full-time

Onsite - Sitka, AK

Administrative and Support Services

About the position

The Shore Support team at Allen Marine Tours is responsible for ensuring a seamless experience for guests arriving and departing from Alaskan Dream Cruises. This role involves overseeing transportation logistics, providing exceptional customer service, and maintaining safety standards while interacting with guests and crew.

Responsibilities

• Greet and assist all Alaskan Dream Cruises guests at the airport and direct transportation.
• Work with luggage service contractors to ensure luggage is correctly allocated and arrives at proper destinations.
• Provide time-critical airport transportation for arriving and departing guests.
• Monitor changing flight and accommodation schedules to anticipate transportation needs.
• Clearly and consistently communicate schedules with guests and coworkers.
• Plan and prepare welcome packets and other materials prior to each departure.
• Safely guide guests through a short, local hike.
• Support vessels on turn days with tasks as needed.
• Clean interior and exterior of ADC passenger vehicles.
• Show a strong customer service mindset and warm hospitality in interacting with all guests and crew.
• Maintain awareness of basic safety rules, workplace safety, and respect for the environment.
• Perform other duties as assigned.

Requirements

• Must be minimum 18 years of age.
• High school diploma or equivalent GED.
• Valid Driver's License with clean driving record.
• Always present a professional and friendly attitude to guests and crew.
• Must pass a security background check and DOT drug test.

Nice-to-haves

• 1-2 years of experience or education in the tourism/hospitality industry.
• Knowledge of Sitka including local attractions, accommodations, and restaurants.
• Strong communication and problem-solving skills.