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Showroom Customer Service Representative
Ferguson Enterprises - Portland, OR
posted 2 months ago
About the position
The Showroom Customer Service Representative at Ferguson Enterprises plays a crucial role in providing exceptional customer service on the showroom floor. This position involves assisting customers, supporting the sales team, and ensuring a seamless experience for clients looking for plumbing fixtures, lighting, and appliances. The representative will work closely with outside sales associates and showroom consultants to meet customer needs and contribute to the company's success.
Responsibilities
- Assist customers on the showroom floor
- Strive to increase knowledge of the entire product offering
- Support efforts of Outside Sales Associates
- Perform administrative functions to ensure customer needs are met
- Deliver personalized customer service through timely quotations and accurate order processing
- Update customer contracts and coordinate deliveries with the warehouse
- Answer sales calls for general information
Requirements
- 0-3 years of prior customer service experience preferred
- Knowledge of plumbing fixtures, lighting, and appliances preferred
- Results-oriented with the ability to meet goals and build relationships
- Excellent communication skills for phone and in-person sales
- Strong time management and organizational skills
- Ambition to succeed and self-motivated
- General digital literacy
- Ability to multi-task
- Passion for customer service
- Ability to learn quickly
Benefits
- Paid parental leave
- Health insurance
- Dental insurance
- Paid time off
- Vision insurance
- 401(k) matching
- Life insurance
