Showroom Customer Service Representative

$44,000 - $60,000/Yr

Ferguson Enterprises - Petoskey, MI

Full-time

Petoskey, MI

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

The Showroom Customer Service Representative at Ferguson plays a crucial role in providing exceptional customer service on the showroom floor. This position is designed for individuals who enjoy interacting with customers and are eager to contribute to the success of a multi-billion-dollar organization. The representative will assist customers, support sales associates, and ensure that customer needs are met through effective communication and administrative support.

Responsibilities

• Assist customers on the showroom floor
• Strive to increase knowledge of entire product offering
• Support efforts of Outside Sales Associates
• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer's needs are being met
• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing
• Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Requirements

• 2-3 years of prior customer service experience preferred
• Knowledge of plumbing fixtures, lighting, and appliances preferred
• Results oriented, able to meet goals, build relationships, and enjoy a team environment
• Excellent communication for phone/in-person sales, time management and organizational skills
• Ambition to succeed and self-motivated
• General digital literacy
• Ability to multi-task
• Passion for customer service
• Ability to learn quickly

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming benefits
• Family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities