Showroom Customer Service Representative

$36,200 - $50,094/Yr

Ferguson Enterprises - West Palm Beach, FL

Full-time - Entry Level

West Palm Beach, FL

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

The Showroom Customer Service Representative at Ferguson plays a crucial role in providing exceptional customer service on the showroom floor. This position is designed for individuals who enjoy meeting people and are eager to contribute to the success of a multi-billion-dollar organization. The representative will assist customers, support the sales team, and ensure that customer needs are met efficiently and effectively.

Responsibilities

• Assist customers on the showroom floor
• Strive to increase knowledge of the entire product offering
• Support efforts of Outside Sales Associates
• Work hand-in-hand with Showroom Sales consultants by performing administrative functions
• Ensure delivery of personalized customer service through timely quotations and accurate order processing
• Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Requirements

• 0-3 years of prior customer service experience preferred
• Knowledge of plumbing fixtures, lighting, and appliances preferred
• Results oriented, able to meet goals, build relationships, and enjoy a team environment
• Excellent communication for phone/in-person sales, time management and organizational skills
• Ambition to succeed and self-motivated
• General digital literacy
• Ability to multi-task
• Passion for customer service
• Ability to learn quickly

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities