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Showroom Customer Service Representative
$33,500 - $44,000/Yr
Ferguson Enterprises - Rochester, MN
posted about 2 months ago
Full-time - Entry Level
Rochester, MN
10,001+ employees
Merchant Wholesalers, Durable Goods
About the position
The Showroom Customer Service Representative at Ferguson Enterprises is responsible for providing exceptional customer service on the showroom floor, assisting customers with their inquiries, and supporting the sales team. This role is crucial in ensuring customer satisfaction and contributing to the overall success of the organization by facilitating effective communication and order processing.
Responsibilities
- Assist customers on the showroom floor
- Strive to increase knowledge of the entire product offering
- Support efforts of Outside Sales Associates
- Perform administrative functions to meet customer needs
- Ensure delivery of personalized customer service through timely quotations and accurate order processing
- Update customer contracts and coordinate deliveries with the warehouse
- Answer sales calls for general information
Requirements
- 0-3 years of prior customer service experience preferred
- Knowledge of plumbing fixtures, lighting, and appliances preferred
- Results oriented, able to meet goals and build relationships
- Excellent communication skills for phone/in-person sales
- Strong time management and organizational skills
- Ambition to succeed and self-motivated
- General digital literacy
- Ability to multi-task
- Passion for customer service
- Ability to learn quickly
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid parental leave
- Paid time off
