Showroom Sales Representative

F. Schumacher & Co. - Kansas City, MO

Full-time - Entry Level

Kansas City, MO

Merchant Wholesalers, Durable Goods

About the position

The Showroom Sales Representative at F. Schumacher & Co. plays a vital role in enhancing the client experience and driving sales within the luxury interior design industry. This position is responsible for managing client orders, building relationships with interior designers, and maximizing sales across various product categories. The representative will also engage in targeted outreach to keep clients informed about new products and offerings, while embodying the company's commitment to quality and customer service.

Responsibilities

• Enter, track, and follow up on all client orders.
• Analyze the territory and identify growth opportunities for existing and new accounts.
• Engage with new interior designers and maintain relationships with existing interior design clientele.
• Place and follow up on customer orders; work with internal Support Teams to troubleshoot client issues and ensure high levels of customer satisfaction.
• Keep showroom accounts up-to-date on new product and offerings through a targeted outreach strategy.
• Partner with clients to explore and identify all needs within each project.
• Expand your working knowledge of Schumacher collections to become a trusted expert through product knowledge.
• Build a strong customer following and fellowship through consistent delivery of the highest quality product and client service.
• Utilize and expand Schumacher's presence through online and digital channels (social media, etc.).
• Partner closely with a Schumacher Account Executive to ensure client and sales success.
• Maximize sales of all luxury brands and product categories in the geographic territory including fabric, wall covering, and furniture.
• Establish the Schumacher brand and presence in the Virginia territory and the surrounding areas.
• Exhibit product expertise and the ability to advise clients on all parts of their project.
• Inspire customers with new ideas, schemes, install shots, and brand marketing.
• Provide the best possible customer service while enhancing the Schumacher mission to offer the highest quality product and service standards in the luxury market.
• Utilize client outreach, sales techniques, cross-selling, and sales reports to develop and implement a sales strategy and help reach the overall sales goal.
• Leverage the Schumacher sales and reporting tools to manage client order status and increase territory sales.
• Maintain thorough and up-to-date knowledge of all product categories, including pricing, industry competition, and trends.
• Prepare comprehensive proposals specific to the client-customer needs for successful closure.
• Collaborate with the showroom team to maximize sales across all product categories to achieve individual and team sales goals.

Requirements

• Knowledgeable and enthusiastic about the luxury interior design industry.
• Exceptional selling skills and the ability to manage client expectations.
• High level of ownership, accountability, and initiative.
• Proficiency in MS Windows and Office suite.
• Great phone skills.
• Strong verbal and written communication skills.
• A goal-oriented, team player with a positive attitude.
• Ability to operate in a fast-paced environment, adapt to change, and wear many 'hats'.
• Ability to identify growth opportunities including high potential customers & new accounts.
• Exceptional organizational time management, and follow-through skills; high level of ownership, accountability, and initiative.
• Experience in managing multiple accounts and building trusting and mutually successful client relationships.

Nice-to-haves

• Passionate about delivering an amazing experience for each client - always.

Benefits

• Competitive Salary
• Corporate Annual Profit Sharing
• 401K Plan
• Dental Coverage
• Medical Coverage
• Prescription Drug Plan
• Vision Coverage
• Health Savings Account (HSA)
• TELADOC
• 25 Days Paid Time Off (PTO)
• 10 Company Holidays
• Bereavement Leave
• Life Insurance
• Flexible Spending Accounts (FSA)
• AFLAC Plans (Accident and Critical Illness Plans)
• Pet Insurance
• Short-Term Disability (STD)
• Long Term Disability (LTD)
• Parental Medical Leave
• Child Bonding Leave
• Employee Discount