Showroom Salesperson

About the position

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of 'Service, Integrity, Reliability,' and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace. LCR NOLA is one of those trade names and is looking for a Showroom Salesperson at their Metairie, LA location.

Responsibilities

• Provide expert product selection assistance and design advice to our showroom customers.
• Ensure the highest levels of customer satisfaction in order to meet or exceed the established sales and gross profit goals, and to increase profit sharing.
• Provide hospitality and warmly welcome each customer.
• Articulate your showroom value proposition to get your customer's attention, engage them, teach them, and show them the value you provide.
• Determine customer needs, direct them to the best products to address their needs, discover potential hurdles, and keep the sale moving forward.
• Leverage Hajoca technology to guide product selections, review product specifications, pricing, and availability.
• Use sales reports and sales forecasting tools to meet or exceed established sales targets.
• Enter sales orders and bids, expedite purchases, and stay engaged with customers from the beginning to the end of projects.
• Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.
• Keep showroom clean, neat, current, stocked, and safely displayed.
• Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Requirements

• 1+ years' experience in customer service or sales, plumbing showroom sales preferred.
• Knowledge of products sold in the showroom preferred.

Nice-to-haves

• Be knowledgeable of kitchen and bath design trends.
• Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports.
• Demonstrate outstanding customer service and verbal/telephone communications skills.
• Demonstrate a deep product knowledge related to kitchen/bath trends and be able to answer customer questions and identify opportunities to upsell or cross sell.
• Be able to overcome objections by understanding customer needs, providing targeted solutions, and closing the sale.
• Be able to build influential relationships and trust with key vendor partners.
• Be able to build positive working relationships and inspire teamwork with co-workers.
• Be able to plan, organize, and multi-task.
• Be able to learn and operate the computer related systems used to process orders.
• Read, write, speak and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Benefits

• Medical, dental, vision, and prescription coverage.
• Accident and Hospital Indemnity coverage.
• Life insurance and Long Term Disability.
• Pre-tax accounts for healthcare and dependent care.
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law).
• Paid pregnancy and parental leave.
• Paid day of community service.
• 401(k).
• Retirement cash account with company contributions.
• Targeted training programs focused on your personal and professional growth.
• Company wellness program.
• Employee discounts.
• College tuition benefits.