Sign Language Interpreter Flex

Purple Communications - Frederick, MD

Full-time - Entry Level

Frederick, MD

Professional, Scientific, and Technical Services

About the position

The Sign Language Interpreter will provide high-quality professional American Sign Language interpreting through video in a call center environment. This role requires fluent ASL and spoken English skills, along with adherence to the NAD-RID Code of Professional Conduct. The position offers flexible scheduling and is part of a team that supports the company's mission and values while delivering excellent customer service.

Responsibilities

• Provide effective video relay service and video remote interpreting for consumers.
• Support and model the company's mission and values.
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues.
• Exhibit professional behavior at all times, including punctuality and preparedness for shifts.
• Maintain respectful and collaborative interaction with colleagues and supervisors.
• Ensure timely and accurate record keeping.
• Adhere to all policies and procedures as outlined by the company and all FCC regulations.
• Demonstrate the ability to adapt quickly to new and changing technologies.
• Multi-task between interpreting effectively and utilizing video.
• Participate in company-sponsored training for professional development.
• Meet performance expectations with minimal supervision.
• Work effectively in a fast-paced, dynamic environment.
• Demonstrate strong interpersonal skills in all settings.

Requirements

• Fluent ASL and spoken English language skills.
• Ability to provide accurate interpretation.
• Good understanding of Deaf culture.
• Thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct.
• Three to five years of experience in interpreting (preferred but not required).
• State licensure of state-required credentials (if applicable).
• Must be 18 years or older to apply.

Nice-to-haves

• Experience in interpreting for three to five years.

Benefits

• 401(k) matching
• Employee assistance program
• Massage reimbursement
• Telehealth Plan with limited visits
• Flexible scheduling