Silicon IP, Customer experience Manager

$150,000 - $226,000/Yr

Synopsys - Austin, TX

Full-time - Mid Level

Austin, TX

Publishing Industries

About the position

The Customer Experience Manager at Synopsys is responsible for enhancing customer satisfaction by championing customer success and driving product improvements based on user feedback. This role involves managing customer programs, proposing product enhancements, and providing executive reporting to ensure alignment across various teams. The position requires a strong technical background in IP design and ASIC/SoC integration, along with excellent communication and organizational skills to manage multiple tasks effectively.

Responsibilities

• Participate in key customer programs and gather user feedback systematically
• Categorize and propose product enhancements to address customer needs and improve their SoC development journey
• Manage through matrix organizations to prioritize and drive product enhancement projects
• Establish processes, track progress, and provide executive reporting
• Close the loop with the Field and customers on product improvements
• Measure success metrics of customer experience improvement on product quality, performance, usability, reliability, and cost of ownership

Requirements

• BSEE required, MSEE preferred
• 8+ years of experience in IP design and/or ASIC/SoC integration, silicon bring-up, product engineering, or project management
• Technical knowledge of Interface IP protocols such as PCIe, UCIe, USB, MIPI, DDR/LPDDR
• Understanding of IC manufacturing, process technology, and production signoff processes
• Excellent communication skills for effective customer interactions
• Strong organizational skills with the ability to manage multiple tasks concurrently and provide clear executive reports

Benefits

• Comprehensive health benefits
• Wellness programs
• Financial benefits including annual bonuses and equity options
• Competitive total rewards package